Terms of Service

These terms are the agreement between you and RMA Base for using rmabase.com and the RMA Base application. By creating an account or using the service you accept them. If you are signing up on behalf of a company, you confirm you can accept them for that company.

The service

RMA Base is a platform for running after-sales operations: serial and warranty tracking, RMA cases, a customer portal, supplier claims and related reporting. What each plan includes, and its limits, is described on the pricing page.

Your account and workspace

Keep your sign-in credentials safe and tell us promptly if you think an account has been compromised. You control who you invite into your workspace, staff and customers alike, and you are responsible for what your invited users do in it.

Your data

The data in your workspace is yours. You give us only the permission we need to host and process it in order to run the service for you. We do not sell it, mine it or use it for anything else, as set out in the Privacy Policy.

You can export reports from the app at any time. If you leave, ask and we will hand you a full export of your workspace, then delete it as described in the Privacy Policy.

Acceptable use

• Use the service only for lawful purposes and data you are entitled to hold.
• Do not attempt to access other tenants’ data, probe or disrupt the platform, or circumvent plan limits. If you find a security issue, tell us at hello@rmabase.com and we will take it seriously.
• Do not use portal invitations or notifications to send spam.
• Do not resell or white-label the service itself without a written agreement.

Plans and billing

The Free plan is free, with no card and no time limit. Paid plans are billed monthly in advance. You can upgrade, downgrade or cancel at any time; downgrades and cancellations take effect at the end of the current billing period. If a price changes, we give you at least 30 days’ notice before it applies to you.

Availability

We work to keep RMA Base available and fast, and we plan maintenance to avoid disruption where possible. The service is provided without a guaranteed uptime level on self-serve plans; if you need a contractual SLA, contact us about a custom plan.

Liability

RMA Base is provided as it stands. To the fullest extent English law allows, we are not liable for indirect losses such as lost profits, and our total liability to you in any 12-month period is capped at the fees you paid us in that period. Nothing in these terms excludes liability that cannot legally be excluded, such as liability for fraud.

Ending the agreement

You can stop using RMA Base and close your account at any time. We may suspend or close an account that seriously or repeatedly breaches these terms, or that remains unpaid, giving notice where reasonable. Either way, the “Your data” section above still applies: your data is exported on request and then deleted.

Changes to these terms

If we make a material change to these terms, we will update this page and give account holders notice before the change takes effect. Continuing to use the service after that means you accept the updated terms.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute. Questions about these terms: hello@rmabase.com.