Case desk
Assignments, priorities, evidence and customer communication in one queue.
Product
The complete after-sales case desk
Cases, assets, suppliers and customers remain connected from the first report to the final resolution.
Customer portal
Branded self-service for returns, status updates and cost approvals.
Assets and warranty
Serial-level systems, components, suppliers and coverage history.
Supplier recovery
Track claims through credit, cash, replacement or in-kind settlement.
Diagnostics and reports
Technician checklists, system capture and customer-ready PDF reports.
Automation
Workflow rules, idle-case chasing and notifications around each stage.
See how one case moves through RMA Base.
Follow a fault from portal submission to supplier recovery.