After-sales operations for IT hardware
Control every return, repair and warranty claim.
RMA Base gives hardware suppliers one place to manage customer cases, serials, supplier recovery, approvals and warranty renewals.
No card required · Spreadsheet import · Branded customer portal
Before RMA Base
Serials live in spreadsheets.
Which components shipped inside which system? Who has SN102918, and is it still covered?
After-sales cases live in inboxes.
Returns, repairs, claims and customer questions crawl through email threads with no owner, no evidence trail and no idea what each case is waiting on.
Warranty money quietly expires.
Cover lapses unnoticed, supplier credits go unclaimed, and renewals never get offered.
RMA Base replaces all three. One system for the whole after-sales job.
One connected workflow
From customer request to supplier recovery
Every team works from the same case record while customers follow progress through your branded portal.
Submitted
Acme Hosting reports no POST against server SN102918 and opens the case from its asset record.
Customer portal
Give customers answers without giving them your inbox
Customers can find their assets, submit an RMA, upload evidence, approve costs and follow every update under your brand.
- Self-serve fault reporting
- Live warranty status by serial
- Approvals and evidence in the case record
Security and control
Your operational data stays under control.
Protection is built into how RMA Base identifies users, scopes requests and records important changes.
Tenant isolation
Application scoping and database policies keep company records separated.
Role-based access
Staff, customers and guests receive only the access their role allows.
Tracked changes
Important case and configuration changes retain actor, time and context.
Encrypted and portable
Data is protected in transit and at rest, with exports available when required.
Put your after-sales operation in one place.
Import your assets, invite your team and run your first controlled case.